Free-Jazz Co Terms & Conditions / Privacy Policy / Refund

We respect your personal information and your privacy is important to us. Free-Jazz Co is committed to maintaining the highest standards to protect your personal information. In order to provide you with the best service, we may ask you to provide us with personal information from time to time.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in Australia. In this Privacy Policy, all references to “Free-Jazz Co”, “we”, “our” and “us” means Free-Jazz Co / Tabaderoda PTY LTD ABN 46 668 764 814 and their subsidiaries, their holding companies or subsidiaries of such holding companies and their franchisees.

All information which is held by Free-Jazz Co is governed by the latest version of this Privacy Policy at all times. Free-Jazz Co may change this Privacy Policy at any time without notice. We encourage you to check our Privacy Policy regularly so that you are aware of any changes.  This Privacy Policy also applies to all employees and contractors of Free-Jazz Co in relation to the collection, storage, use and disclosure of personal information in the workplace.

Operation of our Policy

You will be made aware when any personal information is required that may allow Free-Jazz Co to identify or contact you. Personal information will usually be requested when you register for a particular service or competition. By consenting, either expressly or impliedly, to Free-Jazz Co processing your personal information, you will be deemed to have read and accepted the terms of this Privacy Policy. Free-Jazz Co will not process your personal information unless it has your actual or deemed consent. Your personal information will only be used in accordance with this Privacy Policy. You are free to opt-out of receiving information from Free-Jazz Co at the end of each communication.

Free-Jazz Co is bound by the Privacy Act 1988(Cth) and the Australian Privacy Principles (APPs) in Australia. This Privacy Policy sets out Free-Jazz Co’ practices in relation to the collection, use, disclosure and handling of personal information in Australia. What personal information does Free-Jazz Co hold? The personal information that Free-Jazz Co may collect and hold includes (but is not limited to):

• Full name

• Contact details (mailing address, street address, email address, phone number)

• Date of birth

• Your employer; and details of the services or products you have purchased or enquired about (including any additional information necessary to deliver the product or provide you with the service and respond to your enquiries.

For Free-Jazz Co employees, personal information is collected for employment purposes at the time of appointment and during employment, including CVs, payroll information, performance agreements, and records of any disciplinary process.

How does Free-Jazz Co collect personal information?

Free-Jazz Co will collect personal information directly from you unless it is not reasonably practicable to do so. We will only ask you to provide information that is relevant to the service or product that you have requested or to enable us to respond to your enquiry. We may collect personal information from you in various ways including:

• When you visit a Free-Jazz Co store or our website or indirectly through the use of our website or online presences, through our representatives or otherwise;

• When you enter our competitions and trade promotions;

• When you register on our website;

• When you apply for a job with us, our suppliers or contractors;

• When you provide customer feedback surveys, complain and communicate with our Central Support Team;

• When authorised people provide us with your personal information on your behalf

• Your personal information may also be collected on occasions through third parties including:

• From employment recruitment agencies;

• Information collected from visitors to our website (including via mobile access)

• When you use our website, Free-Jazz Co may collect information about our website users collectively, which may include data about your location (i.e. city and country), internet browser type, language, operating system, service provider, screen resolution and whether you are visiting for the first time or revisiting our website. This data is anonymously collected and only used in aggregate, and as such, no identifying information is collected. Free-Jazz Co uses this information to help improve our website and its usability and to help us determine what is most beneficial to our users so that we can provide you with the best possible experience.  Our use of cookies in order to measure the success of our online advertising we use pixels, or transparent GIF files, to establish which of our online adverts successfully bring people to our website. The GIF files are provided by third parties who provide us with online advertising analysis. This system places a cookie on your browser when you enter our website via online advertisements allowing us to see which online advertisements bring us the most visitors to our website. The information collected on our behalf is anonymous and does not personally identify you. The information does not contain your name, address, telephone number or e-mail address. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie, you can still use our website.

How might Free-Jazz Co use the personal information they collect? Free-Jazz Co may use the personal information collected from you for a number of purposes connected with our business including:

• providing products and services you have requested;

• responding to your requests or enquiries and other customer care-related activities;

• evaluating, developing and enhancing our websites and our services;

• conducting website and system administration, such as for the technical support of our websites and computer systems;

• undertaking direct marketing such as providing information to you about special offers, promotions, products or services that we think may be of interest to you or conducting market research surveys including by mail, email, SMS or other forms of communication. When we send you direct marketing materials about our products and services, you will be able to unsubscribe from them;

• advising you of an upcoming collection;

• carrying out any activity in connection with a legal or regulatory requirement or in connection with legal proceedings;

• carrying out activities connected with the running of our business and in connection with the transfer of any part of our business in respect of which you are a customer or potential customer; and for general administrative and business purposes If you choose not to provide us with the information we ask for, we may not be able to perform these functions or to provide the requested goods or services.

From time to time we may use the information you give us for marketing purposes (for example to develop or promote complimentary products or services for visitors to our website). We are continually developing products and services based on information and feedback we receive from visitors to our website and we may share these with you. Other than as required by law, or as set out in this Privacy Policy, we will not disclose information about you to any third party without your permission.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.  Anonymity/Pseudonym Where possible, Free-Jazz Co will give you the option of not identifying yourself or of using a pseudonym. Free-Jazz Co may not always be able to interact with you in this manner, especially where it is required by law to identify you before providing certain information. In general Free-Jazz Co will not be able to assist you anonymously or where you are using a pseudonym when:   it is impractical or where we are required or authorised by law or a court/tribunal order to deal with you personally.   How might Free-Jazz Co disclose personal information? There may be times when we need to disclose your personal information to third parties (some of which may be based outside of Australia). Free-Jazz Co shall take such steps as are reasonable in the circumstances to ensure the information is de-identified prior to disclosure. Free-Jazz Co will only disclose your information to:

• Persons to whom we may be required to pass your information by law including regulatory bodies; • persons assisting Free-Jazz Co to protect and defend the rights of Free-Jazz Co, the interests and personal safety of users of freejazzco.com customers of Free-Jazz Co or members of the public;

• Anyone authorised by the individual to whom the personal information relates;

• To another company, in the event that Free-Jazz Co or a related asset or line of business is acquired by or transferred to that other company;

• Except as set out in this Privacy Policy, Free-Jazz Co will only disclose personal information with your permission or as required or allowed to do so by law.

Management and security of personal information Free-Jazz Co has security safeguards and procedures in place to ensure that the personal information we collect is stored in a secure environment protected from unauthorised access, modification or disclosure.

Although we take reasonable steps to maintain the security of our internet connections, for reasons outside our control, information transmitted to us over the internet may not be secure. Free-Jazz Co assumes no responsibility for the disclosure of data due to errors in transmission. Whilst we will use our all reasonable endeavours to safeguard your personal information we cannot guarantee that your personal information will be protected against unauthorised access, misuse or disclosure. We do not accept any liability for the improper actions of unauthorised third parties.

Free-Jazz Co also assumes no responsibility or liability for third parties such as advertisers or other entities who utilise banner ads and links from our website. If you click through a banner ad or link and submit your information to an advertiser, you will be subject to the privacy policies of that party.   Free-Jazz Co ensures that all employees and contractors are bound by a confidentiality agreement requiring that they do not use or disclose your personal information in a manner contrary to this Privacy Policy.

We retain your personal information in line with relevant legislation and for as long as the information is relevant to our business purposes as set out above or until you request that we remove the information by contacting your local Free-Jazz Co store or our Privacy Officer.   Free-Jazz Co has procedures in place to ensure that any document or record containing your personal information is disposed of in a manner that preserves your privacy.

Disclaimer We take precautions to protect your personal information collected through freejazzco.com but in the event that our system is infiltrated by unauthorised third parties we will not be liable for any resulting misuse of the personal information.

Updating your personal information Free-Jazz Co endeavours to ensure that the personal information it holds about individuals is accurate, completely up-to-date and not misleading. Please contact your local Free-Jazz Co store or our Privacy Officer if the information we hold about you requires changing, or is out of date. If it is reasonable in the circumstances for us to do so, we will make the requested change or correction, otherwise, we will take reasonable steps to record the substance of your change or correction request.   Accessing personal information You will be able to access personal information that Free-Jazz Co holds about you if it can be readily retrieved, subject to some exceptions allowed by law.

To request access to your personal information please contact your local Free-Jazz Co store or our Privacy Officer in writing.   To the extent permitted by law Free-Jazz Co may charge a reasonable administrative fee associated with providing a copy of your personal information to you.

How to contact the Privacy Officer If you would like to make an enquiry about this Privacy Policy or would like to make a request to access and update your personal information, or you believe that Free-Jazz Co has not adhered to this Privacy Policy at any time, please contact your local store or our Privacy Officer in writing and we shall use reasonable endeavours to correct any problem.

In Australia

Free-Jazz Co

Level 1 – 63 Everett Street Brunswick West 3055 VIC, Australia

Email: info@freejazzco.com

How to make a Complaint

If you feel we have failed to deal with your complaint in a satisfactory way you can make a complaint about the handling by Free-Jazz Co of your personal information to the Office of the Australian Information Commissioner (Australia).

Return Policy

In case the product is faulty full refund is granted. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund unless the item has a production fault. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds take 2-3 business days to be completed.

Late or missing refunds:  If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@freejazzco.com

Exchanges – We only replace items if they are defective or are a major fault. If you need to exchange it for the same item, send us an email at info@freejazzco.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Last updated 17 Feb 2024

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